Monarch - Cannot Assign New Courses, Purchase New Subscriptions, or Manage Billing

Incident Report for AOP Site

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted 15 days ago. Apr 01, 2025 - 20:31 MST

Investigating

Our team is actively investigating an issue affecting certain functionalities in Monarch.

At this time, parents are unable to assign new courses, purchase subscriptions, or manage billing. However, students can continue working on any previously assigned courses without interruption.

We apologize for the inconvenience and appreciate your patience.
Posted 15 days ago. Apr 01, 2025 - 20:18 MST
This incident affected: Monarch.