Monarch - Parents Cannot Log In

Incident Report for AOP Site

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Jul 08, 2024 - 11:29 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Jul 08, 2024 - 07:59 MST

Investigating

Our team is actively working on an issue impacting Monarch parents. When parents attempt to log in, they are presented an error message after entering their credentials.

We apologize for the inconvenience and will provide an update soon.
Posted Jul 08, 2024 - 07:43 MST
This incident affected: Monarch.