We are happy to report that users should now be able to resume activities without difficulty.
For some customers, actions taken between Saturday, October 7, 8:00 PM ET and Monday, October 9, 11:00 AM ET may not have been properly captured. Please try your actions again.
Thank you for your patience.
Posted Oct 09, 2023 - 14:34 MST
Update
A partial solution was deployed and the ability to create a new free trial and access the New Parent Dashboard has been restored.
Our team has identified additional causes of the issues affecting a limited number of users and will continue to update progress as resolutions are found.
Posted Oct 09, 2023 - 11:11 MST
Identified
Our team has identified the cause of the issue and are preparing to deploy a solution. As we deploy this solution, the ability to create a new free trial and access the New Parent Dashboard will be temporarily unavailable.
We will continue to update progress.
Posted Oct 09, 2023 - 09:53 MST
Investigating
Our team is actively investigating an issue impacting users of Monarch.
We are investigating reports of missing or inaccurate data from this weekend.
We apologize for the inconvenience and will provide an update soon.